The customer service and reasonable prices make the limited hours and parking worth it. You must have an appointment, and you may wait even then, but that is ok. They are a supply house for many other tux rental shops and have a huge selection. I kept expecting add ons or extra fees but my son found a tux in their $59 collection and got the whole outfit for that price. No hidden fees, no add ons. When he picked up the tux, they gave him two shirts and two styles of ties just to make sure he had the look he wanted. I have already been singing their praises to other moms with sons who need prom tuxes! The gals work hard to make you happy.